Privacy Policy
This Privacy Policy explains how Grocery Delivery London collects, uses, stores, and protects personal information from customers, visitors, partners, and website users. We are committed to handling personal data responsibly and in compliance with UK data protection laws. This document covers the categories of information we process, why we process it, how long we retain it, and the rights available to you. For questions or requests about your personal data, contact our Data Protection Officer at [email protected] or by post to our office address listed below. We encourage you to read the sections below for details about cookies, third-party services, and your rights to access, correct, or remove personal information. Our contact pages provide phone and email channels for urgent enquiries and support.
Information we collect
We collect information necessary to process orders, provide delivery services, and manage accounts. Typical categories include identification and contact details such as name, delivery address, phone number, and email address. We collect payment information when you make a purchase; card details are processed securely through our payment partners and not retained by us beyond transaction references needed for accounting and refunds unless you explicitly use a stored payment method with our secure tokenisation. We also collect order history, product preferences, dietary and allergen notes, and communication preferences so we can tailor service and provide reliable deliveries. Technical information such as IP address, browser type, and device identifiers are collected automatically for security and analytics. Where you contact our support team or leave feedback, those messages are retained to maintain a clear service record. For business accounts, we store additional company and invoicing details relevant to delivery and billing. We only collect information that is appropriate for the service requested and aim to minimise data collection consistent with operational needs.
How we use personal information
Personal information is used to operate our delivery service reliably and to communicate with customers. We use contact details to confirm orders, provide delivery updates, and resolve service issues. Identification and address details enable accurate fulfilment and route planning. Payment information is used to complete transactions and issue refunds where necessary. We process preferences and order history to offer relevant recommendations, support subscription plans, and manage allergen or dietary requests to ensure safe handling. Technical and analytics data help us maintain site security, detect fraud, and improve the usability of our platform. We may send marketing communications if you opt in; if you no longer wish to receive such messages you can unsubscribe via links in emails or by contacting us. Where permitted, aggregated or anonymised information may be used for business analysis and service improvement. We do not sell personal data to third parties. Any sharing outside the organisation is limited to trusted service providers who act on our behalf for specific purposes, such as payment processing, delivery operations, or email delivery, and who are bound by contractual obligations to protect data.
Cookies and tracking technologies
We use cookies and similar technologies to ensure the website works correctly and to enhance your experience. Essential cookies are required for account login, shopping cart functionality, and secure checkout processes. Performance and analytics cookies help us understand how visitors use the site so we can improve content, navigation, and service features. Advertising or marketing cookies are used only with consent to tailor offers and promotions; you can manage these preferences through our cookie control interface. Third-party services such as analytics and payment providers may also set cookies under their respective policies. Cookies are usually small text files stored by your browser; you can delete or disable cookies via your browser settings though some site functions may be limited if you do so. Our cookie preference panel allows you to accept or reject optional cookies. For detailed information on cookie categories and the specific providers we use, please contact us and we will provide a current list on request.
Data retention and security
We retain personal information only as long as necessary for the purposes described and to meet legal, tax, and accounting obligations. Active account data such as contact and delivery details are retained while your account is active. Order records and transaction references are retained for accounting and legal compliance in accordance with UK requirements. We apply industry-standard security measures to protect data, including encrypted communications (TLS) for data in transit, role-based access controls for internal systems, and secure hosting with providers that meet recognised security standards. We monitor our environment for suspicious activity and have processes to detect, contain, and respond to incidents. If a data breach affecting your personal information occurs, we will follow legal notification requirements and provide clear guidance on any steps you should take. Our teams are trained in data handling best practices and we review policies and procedures periodically to ensure ongoing protection and compliance with applicable data protection laws.
Your rights and choices
You have rights in relation to your personal information under UK data protection law. These include the right to access the personal data we hold about you, request correction of inaccurate data, request deletion in certain circumstances, and request restriction of processing. You may also object to certain processing activities, including direct marketing, and you have the right to data portability where applicable. To exercise any of these rights, contact us at [email protected] or by post to our office address. We will respond to legitimate requests in a timely manner and may require verification steps to protect your privacy. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office. For marketing communications, you can unsubscribe using links in emails or by contacting our support team. You may also control some settings locally in your browser to manage cookies and related tracking technologies.
Third-party services and disclosures
We work with trusted third-party providers to support core services such as payment processing, delivery logistics, email and SMS communications, and analytics. These providers process data on our instruction and are contractually required to protect personal information and use it only for the services they provide. We may disclose personal information if required by law, court order, or to protect the rights, property, or safety of our company, customers, or the public. Occasionally we may share limited information with law enforcement or regulatory bodies when obliged to do so. Any transfers of data outside the UK are subject to appropriate safeguards to ensure an adequate level of protection, such as standard contractual clauses or transfers to countries with an adequacy decision where applicable. We review third-party partners and agreements regularly to ensure they comply with our privacy and security standards.
Contact & updates
If you have questions, wish to exercise your rights, or need further information about how we handle personal data, contact us at [email protected] or call +44 20 7946 0958. You can also write to us at 12 Baker Street, Marylebone, London, W1U 3BP, United Kingdom. We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post a prominent notice on the site and update the effective date. For the latest version of this policy and any specific details about data processing operations, please check this page regularly or contact our Data Protection Officer for clarification.