Contact our team — we’re here to help
If you need help placing an order, arranging a business delivery, or confirming a time slot, our London-based customer support team is ready to assist. We combine local knowledge with clear communication: expect order confirmations, timely updates, and a reliable phone line for urgent requests. For many enquiries we respond within business hours and usually within a few hours for email and form submissions. For urgent same-day issues, calling +44 20 7946 0958 will connect you with a representative who can prioritise time-sensitive requests. Our team also handles account setup for property managers and corporate clients, coordinates bulk deliveries, and helps with allergen information and substitutions. We take privacy and responsible handling seriously, and any personal details you provide will be used only to fulfil your order and improve service quality in line with our Privacy Policy. Whether you prefer phone, email, or a quick form submission below, we aim for a helpful and courteous response that gets you back to your day quickly.
Contact details
You can reach us using any of the channels listed below. Our head office and operations hub are in central London, and our drivers cover Greater London. For address verification, invoicing, and visits by appointment, please use the physical address shown. Phone lines are available during published hours, and email inquiries are typically answered within one business day. For urgent deliveries or slot changes, calling is the fastest option. For data protection and privacy-related requests, please consult our Privacy Policy for details on how to contact our Data Protection Officer and how we process requests for access, correction, or deletion of personal information.
Marylebone, London
W1U 3BP
United Kingdom
Email: [email protected]
Support & frequently asked questions
Our support team handles common issues like delivery updates, missing items, refunds, and substitutions. If an item is unavailable, we contact you with recommended alternatives or offer a refund. For perishable or temperature-sensitive items, packing and insulated carriers are standard to preserve quality. Should a delivery be delayed, you will receive an SMS and an estimated arrival time. Refunds for qualified issues are processed promptly upon confirmation and receipts are emailed. For subscription changes or account cancellations, we ask customers to notify us at least 24 hours before the next scheduled delivery to avoid charges. For businesses and bulk orders, we provide invoices and account management tools on request. If you need proof of delivery or photographic confirmation, our drivers can provide it for recorded items when requested at booking. For complex enquiries you can request escalation to a supervisor via the form below, and our team will respond with next steps within one business day.
Quick contact form
Use this form for general enquiries, account requests, or to ask about business deliveries. Required fields are marked. We validate entries client-side to help ensure accurate contact details. For urgent matters, calling is recommended.
Business & partnerships
If you represent a business, property manager, or local supplier interested in partnering, we provide tailored account management, scheduled bulk deliveries, and transparent invoicing. Our commercial team works with partners to design delivery windows that align with operational requirements, including early-morning drops and weekend schedules. Partnership benefits include supplier onboarding support, route consolidation to keep costs down, and co-marketing for local producers. We vet partners for food safety, traceability, and ethical practices and prioritise partnerships that improve local supply resilience. To begin, submit a short description via the contact form and select 'business' in your message, or call our sales team to discuss specifics. We will provide a custom quote that reflects the scale and frequency of deliveries while offering practical solutions for storage, drop-off, and access on site.